World loading problems
What to do when the 3D office does not open, shows a message on small screens, reconnects, or runs slowly — including WebGL and graphics quality settings.
On this page
The HyoNova office is a 3D world that runs in your browser. It needs a current desktop browser with WebGL, a screen at least 600 pixels wide, and a stable connection. This page explains what to do when it does not open or does not run smoothly.
The office does not open#
While the office loads, you see Opening your workplace with a progress bar. If it cannot open, HyoNova shows We couldn’t open this workplace with the reason and two buttons: Try again reloads the page, and the second button takes you back.
WebGL is unavailable#
If the reason mentions WebGL, for example WebGL is unavailable., your browser cannot draw 3D graphics right now.
- Update your browser. Use a current version of a desktop browser. HyoNova is tested most with Chrome and Edge.
- Turn on hardware acceleration. In your browser's settings, allow it to use graphics acceleration when available, then restart the browser.
- Check for restrictions. Some company-managed computers or browser extensions turn WebGL off. Ask your IT team, or try another browser.
- Update your graphics driver. An outdated driver can make the browser turn WebGL off.
Another reason is shown#
Select Try again. If the same message returns, check that you are still signed in and that you can open your company workspace, then see Get help.
No office yet#
No office world is available for your company yet. means your company has not created an office. Owners and admins can create one; see Choose your world.
You see a message instead of the office#
On screens narrower than 600 pixels, such as phones, HyoNova shows Your office, on a bigger canvas. instead of the 3D office. Open HyoNova on a desktop, laptop or tablet. If your browser window is narrow on a computer, make it wider.
| Feature | Status | Notes |
|---|---|---|
| Mobile companion | PlannedOn the HyoNova roadmap. Not built yet and has no release date. | A phone experience for chat, meetings and presence. Today the 3D office needs a screen wider than 600 pixels. |
"You are offline. Reconnecting…"#
This banner appears when HyoNova loses its connection to the live office. HyoNova tries to reconnect on its own. If the banner stays, check your network, then use Reconnect or refresh the page.
The office runs slowly#
Open Settings › Graphics quality in the office. Lower settings run more smoothly on older computers.
| Setting | What it does |
|---|---|
| Quality preset | Auto, Low, Medium, High or Ultra. Auto lowers detail when movement starts to stutter. |
| Render scale | Sharpness of the 3D image. Lower is faster, higher is crisper. |
| Soft shadows | Shadows under people and furniture. Turn off to gain speed. |
| Smooth edges | Smooths jagged edges. Turning it off is faster. |
More tips:
- Close other heavy tabs and apps, especially other video calls or 3D content.
- On a laptop, plug in the charger. Many laptops slow down the graphics on battery.
- Turn on Reduce motion in Settings › Accessibility for fewer animations and instant camera moves.
The world looks wrong after the builder#
The office builder is in Preview. Changes you make with it are saved only in your browser: your colleagues do not see them, and another browser or device shows the office without them. This is expected today. See Drafts and publishing and Known issues.
Still not working?#
Refresh the page, try another supported browser, and check Known issues. Then see Get help.
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