AI Employees

An AI Employee is an AI worker of your company: it has a name, a place in your office, a role with permissions, a budget and an audit trail, and it takes on a defined kind of work with people approving what matters. AI Employees are a separate recurring product, priced per AI Employee. They are not seats — an AI Employee never changes your seat count or plan price — and their work is not paid with Serene credits. How they work is described in AI Employees.

AI Support Employee#

The first AI Employee is the AI Support Employee, which answers customers in your HyoNova Support channels. See AI Support Employee.

Taxes are added at checkout where they apply.

• A resolved outcome is a support ticket the AI Employee resolved after replying to the customer. Each ticket counts once, even if it is reopened, and a conversation handed to a person is not counted.
• Voice minutes are the minutes people spend talking with the AI Employee by voice.
• Included capacity that is not used in a month does not roll over.

Extra capacity#

Packs belong to the company and are shared by all its AI Employees. They are used only after an AI Employee's included capacity for the month, and they are valid for 12 months. An AI Employee set to Hand conversations to people never uses packs: once its included capacity is used, its customer conversations go to your team and voice calls are refused until the next month. Like other capacity packs, they are added when the payment is verified. When capacity runs out and no pack is left, the AI Employee stops taking new conversations — nothing is charged silently.

Free trial#

• One per company: 7 days with 25 resolved outcomes and 30 voice minutes.
• For a new AI Employee, on an active paid Basic, Business or Enterprise plan.
• No automatic conversion. When the trial ends, the AI Employee pauses. Nothing is charged until you hire it.
• HyoNova also applies a usage safety limit to the trial; if it is reached, conversations go to your team.

Paying and renewing#

• Hiring needs billing management permission in addition to managing AI Employees. A billing manager chooses monthly or annual and the payment method; the methods are those your company sees for other HyoNova purchases — see Payment methods.
• The AI Employee starts working only after the payment is verified — by the payment provider's signed confirmation or by HyoNova's confirmation of a bank transfer — never because the payment page said "thank you".
• Each month or year is paid as its own payment; nothing renews or charges by itself. HyoNova reminds you 7 days before the period ends. If the next period is not paid when it ends, the AI Employee stops working and shows Payment due; everything you configured is kept until you pay.
• Cancel at period end stops it at the end of the paid period. Terminate stops it at once; paid terms are not refunded automatically.

Always present, not always running#

An AI Employee can keep a desk and a visible presence in your office all day. That presence does not mean it is computing all the time: it works when there is work — a customer conversation or a person talking to it — and each piece of work runs with its own limits on budget, steps, tools and time, like every Serene request. An owner or admin can also set a daily cost limit for each AI Employee.

Status#