Using Serene

Built. It answers in early-access workspaces once HyoNova connects its AI provider; until then Serene says it is not available, and nothing is simulated.

Serene lives in the company workspace: in the sidebar as Serene, as Ask Serene buttons on your records, and in search. This guide shows how to ask, how to read an answer and how to decide on what Serene proposes.

Ask a question#

Open Serene. Choose Serene in the workspace sidebar. Your earlier conversations are listed under Conversations; New conversation starts a fresh one.
Ask. Type in Ask Serene about your company… and press Send. Ask in Arabic or English; Serene answers in the language of your message. If you are not sure where to start, choose one of the suggestions under Try.
Watch it work. The answer appears as it is written. While Serene looks something up you see Looking at …. Choose Stop to end an answer early.
Check the sources. Under the answer, Sources lists the records Serene used — for example a task, a ticket or a file. Each opens the record itself, where HyoNova checks your access again.
Follow up. Keep asking in the same conversation; Serene takes the earlier messages into account.

Each answer can be marked Helpful or Not helpful, and Copy copies it. Delete conversation removes a conversation from your list.

The top of the Serene area shows your company's Serene capacity — the share of this month's included credits already used or, without included credits, how many credits are left. When capacity runs low, Serene says so; the company owner can add Serene Boost. See Serene credits.

What Serene can answer#

Serene answers from what you can open in HyoNova: your tasks and projects, customers, support tickets and conversations, files and knowledge documents, meetings, the signing status of agreements in HyoNova Sign, and invoices if you have finance access. It also searches the company knowledge an admin has switched on for Serene.

Documents. Serene reads the text of knowledge documents and of text files — plain text, Markdown, CSV, JSON and XML, up to 1 MB. Other files, such as PDFs, images and Office documents, it knows by name only.
Meetings. Serene can read a meeting's details and searches meetings that have ended. A meeting summary needs a transcript, and transcripts are not available in HyoNova yet; without one, Serene says that a summary is not available.
Nothing found. When Serene finds nothing you can access, it says so rather than guessing.

Serene can make mistakes. Check important facts in the source before you act on them.

Ask Serene from your work#

You do not have to start in the Serene area. Where you see Ask Serene, Serene opens with a question already written and the record as context:

Where	The question Serene starts with
A customer	Summarize this customer: recent activity, open tickets and deals
A support conversation or ticket	Summarize this ticket and suggest a reply
A project	Summarize this project and list blockers and overdue tasks
A task	Summarize this task and what is needed to finish it
A file	Summarize this document
A meeting	Summarize this meeting: decisions, action items and open questions
An agreement in HyoNova Sign	Explain the status of this agreement and who still needs to sign

You can edit the question before you send it. The record only gives Serene context: Serene still opens it with your own access.

In search. Search the workspace as usual. Below the results, Ask Serene about "…" asks Serene the same words, so it can look across records and documents you can open.

Talk with Serene#

Start. Choose Talk at the top of the Serene panel — in the workspace, or when you open Serene inside your office world. Your browser asks for the microphone now, never before.
Speak. Ask out loud in Arabic or English. Serene shows Listening, Thinking and Speaking while you talk.
Finish. Choose Mute to pause your microphone and End to hang up.

Talk appears only when voice works on HyoNova and your company allows Voice conversations in Company administration › AI & Serene › Serene.
In a conversation with an AI Employee, Talk talks to that AI Employee. See AI Employees.
By voice, Serene only looks things up, within your permissions. To create or change something, ask in chat, where changes wait for your approval.
A voice conversation lasts up to 15 minutes and then ends by itself.
Voice conversations with Serene use Serene credits, like written questions.
If the microphone is blocked you see Microphone access was denied. Allow it in your browser to talk.

Approvals#

When you ask Serene to change something or to send something outside the company, it does not do it on its own. It shows a proposal under Actions with Waiting for your approval, a plain description of what would happen and its risk level.

Read the proposal. Check what would change — for example "Set the ticket status to resolved" or the reply that would be sent to the customer.
Decide. Choose Approve to carry it out or Reject to drop it. Nothing changes until you decide.
See the result. An approved action shows Done, or Could not be applied if it failed — for example because you no longer have access.

Only you decide your proposals. A proposal Serene made for you is decided by you, and it runs with your permissions at the moment you approve.
Exactly once. An approved action runs once; approving twice does nothing more.
Proposals expire. A proposal nobody decides within 7 days expires. Ask again if you still need it.
All in one list. Approvals in the Serene area lists what is waiting for you. Managers, admins and owners decide proposals of AI Employees in Company administration › AI & Serene › AI approvals, when they also hold the permission the action needs.

Some things Serene does without a proposal because they are low risk and stay inside the company: creating a task, adding a task comment, adding an internal note to a support conversation, and writing drafts. Drafts — a reply draft, an email draft or a signing request plan — are never sent by Serene; you send them yourself.

Serene never makes payments or refunds, changes permissions or security settings, or deletes data.

When Serene cannot answer#

You see	Why	What to do
Serene is not available yet	HyoNova has not finished the AI provider setup	Nothing to do; it starts working when HyoNova is ready
Serene is turned off for your company	An owner or admin turned it off	Ask them to turn it on in AI & Serene
Serene is paused for a moment	HyoNova paused AI briefly	Try again shortly
This month's Serene capacity is used up	The balance is empty or the owner's monthly cap is reached	The owner can add Serene Boost or raise the cap
Your role does not include Serene	Your role has no Serene permission	Ask a company admin

Status#

Feature	Status	Notes
Serene AI	Requires setup	Ask about your company in plain language and get answers with sources, within your own permissions, in a private conversation. Built. It answers in early-access workspaces once HyoNova connects its AI provider; until then Serene says it is not available, and nothing is simulated.
Ask Serene from your work	Requires setup	An Ask Serene button on customers, support conversations, projects, tasks, files, meetings and agreements, and “Ask Serene about …” in search. Shown to members who can use Serene. Answers need the AI provider HyoNova connects.
Talk with Serene	Requires setup	A Talk button in the Serene panel starts a voice conversation. The microphone is asked for only on the click, and voice only looks things up. Shown only when HyoNova has connected a voice-capable AI provider and your company allows voice conversations.
Approvals for AI actions	Requires setup	Changes and messages Serene proposes wait for a person to Approve or Reject; an approved action runs once, and unanswered proposals expire.

Ask a question#

What Serene can answer#

Ask Serene from your work#

Talk with Serene#

Approvals#

When Serene cannot answer#

Status#

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