Plans & billing

Every HyoNova company has a plan. The plan decides how many people can join, how many office worlds you can run, how much you can store, how long meetings can last, how much Mail, Sign and Serene capacity is included, and which features your company can use. HyoNova checks these limits on the server wherever they apply. Billing is where you see the plan and its usage, choose and pay for a plan, buy extra capacity, and find every invoice issued to your company.

This page is about paying HyoNova for your plan. Invoicing your own customers is a different part of HyoNova with its own records: see Finance.

The plans#

HyoNova is priced per licensed seat — one seat for each internal member who holds a seat — not per minute of activity. Every new company starts with a 7-day Business trial without a card.

• Basic is the complete virtual company workspace for small and growing teams. Business adds advanced analytics, automations, Support routing and deeper AI. The plan chooser in Company administration › Billing › Plan shows the full comparison from the same catalogue HyoNova bills from; a capability that is not built yet is shown as Coming soon, never as included.
• Enterprise is for companies with 100 or more seats, or that need SSO/SCIM, compliance terms, a custom SLA, high-volume capacity or dedicated onboarding. It is arranged with HyoNova sales — see Get help. Self-service checkout stops at the Enterprise threshold (100 seats by default).
• Prices are in US dollars. Other currencies are offered only where HyoNova publishes an explicit price in that currency; HyoNova never converts prices at an exchange rate.
• Annual billing is paid in advance for the year. Included monthly capacity — Serene credits and recording uses — still resets every month on an annual plan.
• Taxes. Where the payment provider is the merchant of record, it adds sales tax or VAT at checkout where it applies. Checkout shows the plan, seats, unit price, subtotal, discount, tax, total, billing interval and next renewal before you pay.
• Meeting recording is not available yet in HyoNova; the recording allowance applies once it is. See Recording and transcripts.
• Storage and other limits are set in HyoNova's catalogue and can be adjusted for a company by HyoNova.

More about seats, the trial and the Free plan in Seats, trial and the Free plan. Mail credits, Sign envelopes and capacity packs are explained in Mail and Sign capacity, and Serene credits in Serene credits.

What a plan sets#

Guests, meeting guests, people who sign through HyoNova Sign without being members, and customers who chat with your support team are not seats.

Who can see and change billing#

Employees never see billing. Billing alerts in the workspace and the office (a trial ending, a failed payment, an overdue invoice, capacity running low or expiring) are shown only to people who can read billing, and billing emails go to people who can manage it. People who manage members also see what adding or removing a member will cost before they confirm.

Billing in Company administration#

Open Company administration in the sidebar and choose a page under Billing:

The Overview page of Company administration also shows Seats and Seats available, and lists All seats are in use. under Needs attention when you run out.

The Billing tab of Settings gives a short summary: the Plan card with Modules enabled, the Capabilities your plan switches on and the Product stage, and the Payment method card. See Company settings.

How you pay for HyoNova#

• A subscription or a pack is activated only by a verified payment — the payment provider's signed confirmation, or HyoNova's confirmation of your bank transfer. Returning from a payment page is never enough on its own.
• Invoices and receipts. Where the payment provider is the merchant of record, its invoice and receipt are your documents; otherwise HyoNova issues the invoice. See Invoices.
• Refunds follow HyoNova's refund policy. A capacity pack can be refunded only for its unused share, and the matching credits are removed.

More in Payment methods and Pay by bank transfer.

Where limits show up#

HyoNova also tells you at the moment a limit matters:

• When you invite a member and all seats of your plan are used: Your company has used all of its seats. On Free, revoke a pending invitation or remove a member, or move to a paid plan.
• When you create an office during onboarding, the Your office world step shows Worlds used against your allowance. When none are left: Your plan has no more office worlds.
• When you upload a file and storage is full: Your company has reached a limit of its plan, such as file storage.
• In a meeting on Free, the meeting ends for everyone at 30 minutes, and joining it after that is refused with a message about your plan's meeting length.
• When Mail credits or Sign envelopes run out, campaigns pause, API emails are refused and new signature requests cannot be sent until you add capacity. See Mail and Sign capacity.
• In Settings, if guests are not part of your plan: Guest access is not included in your plan.
• In Branding, if it is not part of your plan: Custom branding is not included in your plan.
• In calls and meetings, if they are not part of your plan: Calls are not included in your company plan. Text chat keeps working.

Products included in your plan#

Hyo Mail#

Hyo Mail — email marketing and a transactional email API — is included in every plan. If your company does not have it, Mail shows Hyo Mail is not part of your plan.

Sending uses Mail credits: one credit for each email to one recipient. Your plan gives a one-time promotional amount, and you can buy packs — see Mail and Sign capacity. Emails HyoNova sends for the platform itself — sign-in, password reset, invitations, billing and receipts, signature requests and reminders, guest invitations and system notifications — never use Mail credits.

There is no monthly Mail allowance and no daily sending cap on any plan, and no plan limit on contacts. Credits are the only sending limit.

Every plan includes all Mail features: automations, A/B testing, advanced campaign analytics, the API and webhooks, and the AI designer. The AI designer uses Serene credits. The SMTP relay and a custom tracking domain are not available yet for any plan.

• See your usage in Mail › Settings › Usage, and your Mail credit balance in Company administration › Billing › Mail credits.
• When credits run out, a campaign does not pass the Enough Mail credits for every eligible recipient check, and a campaign that is already sending pauses with MAIL_CREDITS_EXHAUSTED. See Mail and Sign capacity.

HyoNova Sign#

HyoNova Sign is included in every plan. Sending a signature request uses one Sign envelope; reminders, certificates and verification never do. See Mail and Sign capacity.

HyoNova Support#

Serene and AI Employees#

Serene credits are not a separate subscription: they come with your plan and can be extended with Boosts. AI Employees will be a separate recurring product; they are coming soon and cannot be bought yet.

Office & Event Visitors#

Office and Event Visitors — people from outside your company who enter your HyoNova office or one of your events — use prepaid Visitor Passes at $1 per admitted visitor. Office and Event Visitors are part of the Basic, Business and Enterprise plans; buy passes in Company administration › Visitors & Events › Visitor Passes.

• Packs of 10, 25, 50, 100, 250, 500 or 1,000 passes, valid 12 months, used oldest-expiry first.
• One pass per admitted visitor, used at admission. Re-entry during the visit, waiting, declined visitors and event no-shows cost nothing.
• Meeting-only guests need no Visitor Pass on any plan.
• No pass, no admission. HyoNova never admits visitors on credit and never bills visitors afterwards.
• Passes are separate from seats and appear in your invoices like any purchase. See Visitor Passes.

Status#