Known issues

This page lists problems we know about in HyoNova today, with a workaround for each. Some are faults that have been reported for a fix. Others are limits of features that are in Beta or Preview and behave this way by design for now. Each entry says which.

When an issue is fixed, it is removed from this page and noted in What's new.

Finance cards stay empty when your device time zone differs#

Status: fault, reported for a fix.

What happens: On the Finance page, the Invoiced, Received and Expenses cards for This month can stay empty when your device's time zone is different from your company's time zone. The lists and Receivables are not affected.

Workaround: Open Reports › Finance and choose This month. Reports uses your company's time zone and shows the same figures.

See Finance.

Employees cannot @mention colleagues in task comments#

Status: limit, by design for now.

What happens: When an owner, admin or manager types @ in a task comment, a list of names appears and the person picked is notified. Employees do not get the list, and names they type after @ are not turned into mentions.

Workaround: Employees can still comment: every comment notifies the people the task is assigned to. To bring someone else in, assign them to the task or ask a manager to mention them.

See Tasks.

Managers see New customer but cannot save a customer#

Status: fault.

What happens: Managers see New customer on the Customers page and in the New menu, but saving the customer is refused, because customer records need a data clearance the Manager role does not hold. The customer list itself shows Not available for your role for managers.

Workaround: Ask an owner or admin to add the customer.

See Customers & CRM.

Reactions are visible only to you#

Status: Preview limit.

What happens: When you select React in the office and choose a reaction, it appears above your own character on your own screen. Other people do not see it.

Workaround: Use chat or voice to respond. Inside an active call or meeting, use the call's own Reactions. See World interface.

Builder changes stay in your browser#

Status: Preview limit, by design for now.

What happens: The office builder saves drafts and published versions only in the browser you use. Publish shows Office published locally · version followed by a number. Your colleagues do not see the change, and your other browsers and devices do not either. Opening the builder also disconnects you from the live office.

Workaround: Use the builder to plan and try out layouts. Keep a copy with Export world JSON. Shared publishing for the whole company is planned.

See Drafts and publishing.

Teleport is refused in your company's office#

Status: by design in the live office.

What happens: Teleport on a room in the map works in the trial office. In your company's live office, it is refused with Walk to the room entrance while connected to Live.

Workaround: Select Go there on the room in the map to walk there along a route, or double-click the floor to walk to that point. Press Esc or use W A S D to stop. See Navigation.

Expired invitations cannot be renewed or replaced#

Status: fault.

What happens: An invitation is valid for 7 days. Once it shows as Expired, New link, Resend email and Revoke are no longer offered for it. Inviting the same email address again reports This person is already a member or has a pending invitation., and the expired invitation still counts toward your seats.

Workaround: Renew pending invitations with New link before they expire, and revoke invitations you no longer need while they are still pending. Ask the people you invite to accept within 7 days.

See Invitations and Sign-in and invitations.

Employees cannot let people into meetings they create#

Status: fault, reported for a fix.

What happens: Every meeting has a waiting room, and letting people in needs a host with the Owner, Admin or Manager role. When an employee creates a meeting, the colleagues they invite wait in the waiting room and cannot be let in.

Workaround: Ask a manager, admin or owner to create meetings that others need to join, or to join as host. Calls between two people are not affected. See Meetings.

An office cannot be created after skipping the setup step#

Status: fault, reported for a fix.

What happens: A company office is created in the Your office world step of setup. If the owner chooses Skip for now, the company workspace has no other place to create an office later.

Workaround: Create the office during setup. If you already skipped it, see Get help. See Choose your world.

Not a known issue?#

If your problem is not listed here, start with Troubleshooting. Features marked Coming soon or Planned are not faults; see Coming to HyoNova.