Serene AI

Built. It answers in early-access workspaces once HyoNova connects its AI provider; until then Serene says it is not available, and nothing is simulated.

Serene is HyoNova's company intelligence. HyoNova already holds your company's work, customers, support, files, meetings and agreements in one place. Serene lets each member ask about all of it in plain language — and it answers only from what that member is allowed to see, with links to the records it used.

What you can do with Serene#

See Using Serene for the step-by-step guide.

Your permissions, nothing more#

Serene is not a separate account with its own access. When you ask, Serene acts as you:

• It reads only what your role lets you read. An employee's question is never answered from records only the owner can open, because those records are filtered out before anything reaches the AI model.
• It acts only with your permissions. If you cannot change a task, neither can Serene on your behalf.
• Your company's data stays in your company. Every company in HyoNova is isolated from every other, and Serene follows the same isolation.
• Your conversations are yours. A Serene conversation is visible only to the member who started it.

The AI model never gets direct access to HyoNova's database, files or settings. It can only use a fixed set of HyoNova tools — such as "read this task" or "search knowledge" — and HyoNova checks your permission on every tool, every time. See Privacy and safety.

Where Serene's answers come from#

Serene answers from your company's own information:

• Records it can open for you — tasks, projects, customers, support tickets and conversations, files, meetings, agreements in HyoNova Sign and, for people with finance access, invoices.
• Company knowledge it searches — knowledge documents, text files, tasks, projects, customers with their deals, ended meetings, resolved support tickets and canned replies.

An owner or admin chooses which kinds of company content Serene searches in Company administration › AI & Serene › Serene; a kind that is switched off is removed from Serene's search index. When a source is deleted, archived or no longer shared with you, it stops appearing in Serene's answers.

Serene says so when it does not find something; it does not invent records, numbers or links. It can still make mistakes, so check important facts in the source.

Actions and approvals#

Serene can do some work for you, but anything with consequences waits for you:

An approved action runs once, with your permissions at the moment you approve. A proposal nobody decides expires after 7 days. See Approvals.

Serene credits#

Every Serene answer is counted in Serene credits from your company's shared balance — the same balance described in Serene credits: credits included every month for each paid seat, one-time trial credits, Boosts, and an optional monthly budget cap set by the owner. You see credits, never tokens or model prices.

Each question runs within limits on credits, steps, tool use and time, so a single question can never run away with your budget. When the balance is empty or the monthly cap is reached, Serene says so and nothing runs. Owners and admins can see this cycle's Serene capacity in AI & Serene › AI usage.

Who can use Serene#

In custom roles, the matching permissions are ai.read (use Serene), ai.approve (decide AI actions) and ai.admin (manage AI settings and AI Employees). See Roles and permissions.

Turning Serene off for the company stops new answers and AI Employees for everyone. Nothing is deleted.

What happens to your data#

• Serene stores your conversations in your company workspace, private to you. Delete conversation removes one from your list. Conversations nobody has used for longer than the company's Keep conversations (days) setting (365 days unless an owner or admin changes it) are archived and their text is erased.
• To answer, HyoNova sends the AI provider your question, the earlier messages of the conversation and the excerpts Serene found for you — never your whole workspace. Obvious secrets such as passwords, API keys and payment card numbers are removed from company content before it is searched or sent.
• HyoNova's platform team sees technical facts about AI requests — duration, cost, which tools ran and whether they succeeded — never your questions or Serene's answers.

See Privacy and safety.

AI Employees#

AI Employees are AI workers you hire for a defined job — starting with the AI Support Employee, which answers customers in HyoNova Support. They are a separate product with their own price, and they are coming soon. See AI Employees.

Status#

See also the AI roadmap.